Last Updated: Thursday, May 1st, 2025
Chill Mama ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
1. Information We Collect
- We may collect and store the following types of information:
- Personal Information: When you sign up, book services, or interact with us, we may collect your name, email address, phone number, billing information, and home address.
- Service Details: Information about the services you request, your preferences, and service history.
- Payment Information: Details required to process payments, such as credit card numbers, which are handled through secure third-party payment processors.
- Device and Usage Information: We may collect information on how you access our platform, including IP addresses, browser types, and usage data, to help us improve our service.
2. How We Use Your Information
We use your information to:
- Provide and manage our home services;
- Process payments and manage transactions;
- Communicate with you about services, updates, and promotions;
- Improve our platform functionality and customer support;
- Analyze trends and enhance user experience;
- Comply with legal obligations and ensure the safety of our users.
3. Sharing of Information
We may share your information with:
- Service Providers: We may share limited personal information with vetted service providers to fulfill your service requests.
- Third-Party Partners: We may work with marketing or analytics partners who assist us in improving our services, subject to strict confidentiality agreements.
- Legal Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests.
4. Security of Your Information
We use industry-standard security measures to protect your information. Despite our efforts, no security system is 100% secure, so please use caution and report any security concerns to us immediately.
5. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience and analyze usage data. You may adjust your browser settings to disable cookies, but doing so may impact your experience on our site.
6. Your Privacy Choices
- Access and Update: You may access, update, or delete your personal information by logging into your account.
- Marketing Preferences: You can opt out of marketing communications by following the instructions provided in each message or contacting us directly.
- Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these sites.
8. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@sophistec.global.