Chill Mama is a platform that connects you with trusted professionals to handle a variety of home services, including AC repair, plumbing, electrical work, cleaning, pet sitting, and more. Our goal is to provide you with convenient, reliable home solutions all in one place.
To book a service, simply browse the available services on our website or app, select the one you need, and follow the prompts to choose your service details, preferred date, and time. Once confirmed, you’ll receive a booking confirmation and can communicate directly with your assigned service provider.
Yes, same-day services are available, depending on the availability of our service providers. We recommend booking as early as possible to secure your preferred time slot.
We offer a variety of secure payment options, including credit/debit cards, digital wallets, and online payment services. Payment is processed at the time of booking or upon completion of the service, depending on your preference.
Yes, all Chill Mama professionals undergo a thorough screening process, including background checks, verification of credentials, and service-specific training, to ensure they meet our high standards of quality and reliability.
If you're not fully satisfied with a service, please contact our customer support team within 24 hours of the completed service. We’ll work with you to resolve any issues, which may include a free re-service or a partial refund, based on the situation.
You can cancel a booking up to 24 hours before the scheduled service for a full refund. Cancellations made within 24 hours of the service time may incur a cancellation fee. Refunds, if applicable, will be processed within 5-7 business days.
Once your booking is confirmed, you can communicate directly with your assigned service provider through our in-app messaging system, which helps you coordinate details and ask any questions.
Most of our service providers come fully equipped with the necessary tools and supplies. For specialized tasks, please check the service description or reach out to the provider for specific requirements.
Absolutely. Chill Mama takes data privacy seriously. We use advanced security measures to protect your personal and payment information. Please refer to our Privacy Policy for more details.
You can reach our customer support team through our website, app, or by emailing info@sophistec.global. We’re here to assist you with any questions or issues regarding your service.
Yes, we occasionally offer promotional discounts. We also have a membership program that offers discounted rates, priority scheduling, and more. Check our website or contact support for details.